What is a Splend Customer Specialist?

Splend provides every customer with a dedicated Customer Specialist.

We’re proud of the unique service we provide our customers and we owe most of our success to our Customer Specialists. Don’t let this confuse you: it’s your success as an on-demand driver that these legends are responsible for. But who exactly are the Customer Specialists and what do they do?

Your guide from beginner to pro

It's great to become your own boss, but it also comes with different challenges than in a nine-to-five job. Your Customer Specialist is the go-to person that will help you through every step to becoming a successful Uber driver. Their responsibilities are threefold: getting you started, ensuring you're as successful as possible, and helping you resolve the problems you may face on the road.

1. Getting you started with ridesharing

Signing you up to Uber

Your Customer Specialist and the sign-up team can support you with your

Uber application

.

Downloading the Uber app and setting up your Uber account

Fuzzy on the technical details? Don’t worry, your Customer Specialist will help set up your Uber account and show you all the important information and functions you will need within the Uber Driver app.

Developing your income goals and driving strategy

No matter if you're looking for success as a part-time or full-time driver, you need a strategy to get ahead of your competition. Your Customer Specialist will help identify your goals and put together a tailored plan to help you achieve them while optimising your work-life balance.

2. Helping you become a successful on-demand driver

Business mentoring

Uber drivers are, in essence, small business owners. Fret not, your Customer Specialist has all the information you need to get started, including free registration for your ABN and for GST through our partner, DriveTax. Also, as a business owner, your success means increased profits as well as boosting your Uber driver rating. Other Uber drivers define success as enjoying their work, meeting new and interesting people, while providing the best possible Uber ride. Regardless of your aspirations, there’s always room for small tweaks, and your Customer Specialist will help you make the best of your time on the road.

Additional income opportunities

Do you want to supplement your rideshare income? Your Customer Specialist can help you seek out the best rideshare apps and find jobs like Amazon Flex Australia that suit your lifestyle and income goals.

Monthly catch-ups

Your Customer Specialist will reach out at least once every month for a routine catch up. These meetings are important to see how you’re progressing with your goals. They also help make sure your car is in good condition and safe to drive, and that your passengers rate you with five stars every time.

3. Troubleshooting

Car issues

Murphy’s law doesn’t spare cars, and despite providing new models of the best quality, things do go wrong out on the road sometimes. That is when you’ll be glad to have a friend in need: just call your Customer Specialist and they will know exactly what to do.

Accident management

Should you ever have an accident, your Customer Specialist will be there to support you. After you pay the refundable excess*, they will get you a replacement car**, so you can be back on the road as soon as possible.

*$1,000-$2,000 depending on driving experience and whether or not you can provide dashcam footage of the accident. The excess is refundable after evaluation if you're not at fault.

**Subject to car availability.

Helping you open an eTag account with the relevant toll provider

Every Splend customer must have an eTag in their car and sufficient money on their account. If you don’t have a toll account, your Customer Specialist will lead you through the process.

Deactivated by Uber?

Your Customer Specialist will book you in for a free re-activation training course and help you develop a plan to increase your rating.

About Splend

We enable people to make money by driving for on-demand apps such as Uber. We’re more than a car subscription provider. In addition to new-model cars and all the essentials to start earning money with Uber as quickly as possible, our customers enjoy driver training and dedicated support, as well as customer benefits such as partner discounts and exclusive events. For more information about Splend, make an appointment and drop by to your local Splend Hub, email us, or say hello on 1800 775 363.