What is a Customer Specialist?

Success as a PCO driver doesn’t come overnight, but with the right support, it can be much easier. That’s where Splend’s Customer Specialists step in, your dedicated partner for navigating the challenges of PCO driving and achieving your goals.

From getting started to resolving roadblocks and helping you thrive, your Customer Specialist is here to ensure you succeed at every step.

What Does a Customer Specialist Do?

Your Customer Specialist is your go-to expert, providing personalised support tailored to your needs as a PCO driver. Their role focuses on three key areas:

1. Getting You Started with Ridesharing

2. Helping You Build a Thriving PCO Career

3. Resolving Challenges on the Road

Getting You Started with Ridesharing

Becoming a PCO driver involves more than just meeting requirements, it’s a detailed process that can feel overwhelming without the right guidance. Your Customer Specialist will ensure everything is set up smoothly:

• Uber Sign-Up Support: From meeting Uber’s driver requirements to submitting paperwork, they’ll guide you through the process and finalise your Uber application.

• App and Account Setup: If technical details feel confusing, your Customer Specialist will walk you through downloading the Uber Driver app, setting up your account, and navigating key features.

• Goal Setting and Strategy: Whether you want to drive full-time or part-time, your Customer Specialist will work with you to define your income goals and create a tailored driving strategy to optimise your work-life balance.

2. Helping You Build a Thriving PCO Career

Driving professionally is like running your own small business. Your Customer Specialist is here to help you streamline your work and make the most of your opportunities:

• Business Mentoring: From boosting your ratings to improving efficiency, they’ll identify ways to enhance your driving experience and maximise earnings.

• Exploring Additional Income: Looking to earn extra on top of rideshare driving? Your Customer Specialist can help you identify opportunities that align with your schedule.

• Monthly Catch-Ups: Regular check-ins allow you to review progress, adjust goals, and ensure your vehicle meets safety standards.

3. Resolving Challenges on the Road

Even with the best preparation, challenges can arise. Your Customer Specialist is just a call away, ready to provide expert guidance and solutions:

• Car Issues: If your vehicle isn’t performing at its best, your Customer Specialist will quickly address the issue so you can get back on the road.

• Accident Management: In the event of an accident, they’ll assist with the process—from handling insurance to arranging a replacement vehicle (subject to availability) so you can continue earning without disruption.

Why Splend’s Customer Specialists are different

At Splend, we understand the unique challenges PCO drivers face. That’s why our Customer Specialists are trained to offer hands-on, personalised support that sets you up for success. Whether it’s helping you navigate the Uber platform, optimising your earning potential, or solving unexpected problems, they’re here to make your journey as smooth as possible.

Partner with a Customer Specialist today and experience the difference expert guidance can make in your PCO career.

About Splend

At Splend, we believe in drivers. We know their vehicles need to work harder than most; that they drive more miles than most; that their insurance is hefty; their maintenance costs high and that they can face unreasonable finance rates – which is a heavy load to carry on their own.

That’s why at Splend, we exist to support rideshare drivers with a new model, that takes all those car ownership costs, and provides them for less, with lower purchase prices, better rates, lower servicing and insurance costs – all for one weekly repayment, all in one place.