The flex to try before you buy

• You must be at least 23 years old

• Hold a full UK driver’s licence with at least 24 months of driving experience (5 years if you’re under 25 years old)

• Be a permanent UK resident, having lived in the UK for the past 12 months

• Have a good driving record

• Be an approved PCO driver with Uber. Note: You can sign up even if you're new to PCO driving, as we'll assist with your application to get you set up with Uber.

We offer new-model fully electric cars (EV) on flexible terms through our Flexi Try packages. Our entitre fleet is compliant with PCO and on-demand delivery regulations and come with a valid private hire vehicle (PHV) licence as well as fully comprehensive damage and loss cover.

If you are looking to own your car rather than rent, our Flexi Own plans offer the same benefits (plus more) with the added bonus of owning your vehicle at the end of your term. 

When you're ready to upgrade to a Flexi Own vehicle, please contact our customer support team. We will discuss with you the options available and once you're ready to commit we will take a Flexi Own setup fee. The Flexi own setup fee will be discounted by the amount of the Flexi Try Setup fee paid. Once your brand-new vehicle arrives for delivery, we will schedule you for delivery and return of your Flexi vehicle.

Your first payment can have up to three components:

1. Setup fee

You have to pay a one-time setup fee . This fee covers your car’s delivery, background checks, and processing of your application.

The setup fee is non-refundable, and it’s not a deposit.

2. Collection day fee

This is your weekly subscription fee for the days left of the first week, including the day you pick up the car.

For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.

+1. First upfront weekly fee

At Splend, we consider your application even if you have bad credit. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s fee each time we charge your card.

If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the setup fee and the collection day fee.

Read more about our startup costs

In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:

• PHV damage and loss cover

• Servicing and replacement tyres and brakes for wear and tear

• Road Tax, MOT, PHV licence

• 24/7 roadside assistance

• Customer benefits

Yes, for Flexi Try we have a six-week minimum term period (4 weeks, with 2 weeks’ notice), after which you can return the car at no cost.

Yes, Flexi Try agreements run for a maximum of 90 days.

As part of the weekly subscription fee, we cover all your scheduled- and warranty maintenance costs, including the replacement of the tyres and brakes to always keep you safe on the road.

However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.

You should complete each scheduled maintenance in line with the manufacturer’s recommended service schedule, within 500 miles of being due (typically every 10,000 miles). Your car will be off the road for up to one working day.

If repairs (not scheduled maintenance) are required while the vehicle is your possession like tyre punctures and panel/vehicle damage, you may be required to pay. If unsure, please contact our customer support team.

We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.

If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:

• Bodywork damage

• Large paint scratches (over 25mm)

• Scuffed bumpers or wheel-arches

• Dented roof or sills

• Cracked plastic parts

• Poor repair jobs

• Damaged seats or interior trim

Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.

Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:

The subscription agreement and the included damage and loss cover don’t cover any damage to the windscreen.

Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.

The maintenance pack covers the cost of replacement tyres, brake pads and brake discs, limited to normal wear and tear.

You can get your car serviced at:

Kwik Fit - Driver's Local - servicing & MOT

Splend customers enjoy 24/7 roadside assistance.

If your car breaks down, call our 24/7 roadside assistance line at 0333 016 4331, and follow the prompts to request breakdown assistance. They will ensure you’re back on the road as soon as possible.

Splend customers also enjoy 24/7 roadside assistance, for things like:

·         Flat or faulty battery

·         Emergency fuel

·         Flat tyres

·         Towing

·         Unlocking the car

We operate in accordance with the BVRLA Fair Wear and Tear Guide. We accept wear and tear that is reasonable given your car’s age/mileage.

Your agreement includes a weekly driving allowance. Any excess mileage above this weekly limit wil cost the customer 10 pence per mile for additional operating and maintenance costs.

We charge your nominated debit or credit card every Wednesday evening for the following week (Monday-Sunday).

We typically charge a £19 late payment fee for any missed payments. If you think you’ll miss a payment, please call and ask to speak with our payments team. We’ll work with you to try and come up with alternative payment terms.  If you are unable to settle a missed payment, your agreement may be terminated and any charges will be billed (including minimum period).

Yes, you need to pay the full setup fee amount.

On Splend’s flexi try plan, Splend reserves the right to change its pricing. 

Your weekly fee is subject to additional fees for unpaid toll fees or penalty notices, and we also charge an administration fee for handling those on your behalf. A late payment fee will also be applied if your weekly payment is not made on the due date, and you will also be charged for any additional mileage you travel per week over your allowance

PCN notices: Since the car is registered to Splend, the local boroughs will issue any Penalty Charge Notices to us. We’ll then try to change the PCN into your name.

If the issuing borough accepts our nomination, it will be re-issued in your name for you to pay or challenge. If they reject the nomination, we’ll pay the fine to prevent the cost of the PCN increasing and add it to your next invoice along with a £15 administration fee.

Tolls: Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.

Excess mileage: If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small 20p charge for every mile you travel over the miles included in your plan.

We charge excess mileage in arrears for the week before last and add it to your weekly invoice.

In order to return your car, you must give two weeks’ notice – in writing – as per your service agreement, to our customer support team.

If the car is returned in the same condition at the time of it being onboarded to the customer, there will be no costs. Any costs associated with refueling, recharging, cleaning, missing parts, vehicle damage etc. will be charged on completion of your agreement.

 If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

If you need to return your car within the minimum period, you’ll need to pay a Depreciation and remarketing fee, and a usage fee for the miles you have driven. The notice period in your contract still applies.